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Return Policy

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The Catholic Gift Shop Policy for Returns, Refunds, and Exchanges

 

Our general policy regarding exchanges, returns, and refunds: no hassle!

 

EXCHANGES and RETURNS
“I did not like it” or
“It wasn’t what I expected” or
“Wrong size”

Get in touch with us right away! Our phone number is 800-560-4999.

Returns are gladly accepted for a period of up to 365 days after placing your order, no problem.
We would be happy to help you exchange for another item in our store, or get a refund of your purchase.

Now, we try our very best at all times. But due to the handmade nature of the items in our shop, sometimes you may find some small variations in size and hue, sorry.

How do I get this item BACK to The Catholic Gift Shop?
We are pretty laid back. When you call in, we will discuss the best way for you to wrap it. It’s MUCH simpler than you expect. We don’t expect you to buy boxes, packing tape or things like that.

Sounds good. Is there a catch?
Yes. Bibles, Books and any engraved items CAN NOT be returned.

Our phone number is 800-560-4999

Our address:
The Catholic Gift Shop
1933 Hwy 35, Suite 105-334
Wall, NJ 07719
(include your name, phone # and order #)



DAMAGED ITEMS
Again, we try our very best at all times. But due to the handmade nature of the items in our shop, sometimes you may find some small variations in size and hue, sorry.

Now, we know crazy things happen in transit. So if you received a damaged item, no worries, just call us! Our number is 800-560-4999.
 
You *must* contact us within 3 days of receiving your item. A replacement will be sent out for the damaged item. We *must* get the damaged item returned to us. Damaged items WILL be replaced at no charge, and no charge to re-ship a new replacement item to you. Replacement items are shipped via USPS Priority Mail.  

We request you send the original shipping container and packing material back to us. This is usually required for insurance claims.
 
Remember to contact us before sending back a damaged item.
 
If you have any questions, please do not hesitate to contact us at 800-560-4999.

Is there a catch?
Yes. Bibles, Books and any engraved items CAN NOT be returned.

Other problems, questions or issues not covered here: just call us!
Our number is 800-560-4999 and we will try to work something out.

Our phone number is 800-560-4999

Our address:
The Catholic Gift Shop
1933 Hwy 35, Suite 105-334
Wall, NJ 07719
(include your name, phone # and order #)


REFUND Policy
- Once we receive an item back due to a return, refund or exchange, we inspect the item.
- Items should be returned in the same condition as when shipped.
- After satisfactory inspection, a credit is made to your credit card (or Paypal account) within 72 hours.

Be aware that sometimes your bank may not release those funds (or show funds available) for a period of 2 to 10 business days.

 

We think this is a lousy practice that all banks should stop. Again, this depends on your bank’s policies.